Return and exchange policy: The customer can exchange or return products within 7 days from the date of receiving the order. When returning, all contents received with the product at purchase must be returned in their original packaging, including the purchase invoice. Products cannot be returned or exchanged if used, opened, tampered with, or soiled, so they are not in the same condition as when received, except in cases of a manufacturing defect in the products. If the customer receives a different product than requested, the customer has the right to immediately exchange it. Oud oils cannot be returned or exchanged if used or touched to the skin. The customer is allowed to use only 5 grams of oud, and any amount over 5 grams will be deducted from the customer’s account. The buyer bears the costs of return, shipping, and delivery if they no longer want the products. The store bears the costs of return, shipping, and delivery if there is a defect or manufacturing error in the products. Customs fees are paid by the customer, and the store is not responsible for returning them if the customer wishes to exchange or return internationally. Regarding orders paid through Tabi or Tamara, product exchange is not available except in cases of a manufacturing defect. The refund amount is processed after the product reaches our main headquarters and the condition of the product is verified, and the amount is received within 72 working hours as a maximum. The refund request, if the product is in good condition according to the exchange and return policy, is made after contacting customer service via WhatsApp | 0550990270.
